Hi,I ordered a new deep-well pump from a seller on eBay over a month ago now because the old one is broken (15/03)The shipping went smoothly and pretty quickly (17/03). However, when unpacking it, it became relatively clear very quickly that the wrong pump had been delivered. The one delivered is the next more powerful model than the one we ordered. I can’t do anything with that, though, because the pump is way too powerful and the control system isn’t designed for it either.Since then, I’ve bee...

Hello @hotti04, thanks for your post! You were right to open a return request, unfortunately the case was not handled correctly by our team. The case decision in favor of your seller was therefore a mistake. Please excuse the inconvenience this caused you. I have just initiated a full refund to you. 🙂 Thanks for the tag, @perfect-sally! 😽 Best regards Verena

Buyer delivers the wrong pump model, no replacement model received yet | Buy

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Buyer delivers the wrong pump model, no replacement model received yet | Buy | eBay Germany