No return label received from the seller | Buy

fensterbaufrankkraus · 2026-03-07T09:28:41.698000Z

Hello, on 16/02/2026 we placed an order with order no. 23-14226-16901.The order was for toner cartridges for a laser printer.Delivery took place on 18/02/2026. The toner cartridges are defective.We initiated a return through eBay. The seller accepted the return request and sent us a message via eBay asking us to send him our direct email address so that he can send us the return label. The eBay return no. is 5312883261 We did this. We then received a reply that this would be handled directly through the return request. Since then, we have asked four more times for a return label, providing all relevant data. Each time we received a sugar-sweet reply that it had been forwarded to the colleague who handles these matters. Apparently a return shipment was also created via DHL. But that does us no good, since we have not been sent the corresponding labels. Three weeks have now passed and nothing is happening. The seller is using a stalling tactic here, shipping defective items in unsuitable outer packaging and simply costing us time that we do not have. According to the eBay return, we must send the item back by 09/03/2026 at the latest. We ask for your help in this case. Kind regardsFK

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No return label received from the seller | Buy | eBay Germany