Hi everyone,I have the following problem:I bought an item that was described completely incorrectly.Accordingly, the private seller was contacted and accepted the return because it was his mistake.Now I have the following problem: I wasn't able to download the return label. That's why I closed the case on eBay, hoping to be able to reopen it. However, unfortunately that doesn't work anymore, the whole thing can't be reopened. Is there anything I can do about that?Thanks in advance for the help a...

Hello @nithoru, thanks for your post! Unfortunately, processing the return through buyer protection is no longer possible now, as no new case can be opened. We'd be happy to take a look for the return label. Please send us the item number. Thanks! Best regards Verena

No access to DHL label / return process | Buy

Discussions

No access to DHL label / return process | Buy | eBay Germany