Didn't receive any return label
Summary: The discussion revolves around the issue of not receiving a return label, as initially mentioned by wiwiisa. Various participants, including perfect-sally, alena@ebay, and in-477517, have joined the conversation, though their specific responses aren't detailed in the summary provided.
Hi,
I received defective goods.
The seller accepts the return, but claims they would provide me with a label, yet does not do so.
Since the fault clearly lies with the seller here, I am not willing to cover the return shipping costs:
ebay.de/rtn/Return/ReturnsDetail?returnId=5319815865
Item number: 406551881904
Order number 10-14575-43408
@selina_b@ebay can you help?
4 comments
in-477517
·2 months agoYes, this is systemic here. It probably happens 1000x a day, but only once a week does someone come by to ask for the return label. With the other items that aren't returned, eBay now makes money from fees.
Otherwise there's no explanation for how this has been possible for years: accepting return requests without providing a return label.
alena@ebay
·2 months agoHello @wiwiisa I asked the seller to send you a return label. He now has 5 days to do so. If he doesn’t comply with the request within that time, you’re welcome to get in touch here again.
Thanks for tagging @perfect-sally 😘
Best wishes
wiwiisa
OP2 months agoTHANKS! I’ll do that if needed!
perfect-sally
·2 months agoPlease don't tag just any staff members here if you don't know who is present and responsible for the community! Thanks.
@alena@ebay could you take a look, please? Thanks 🙂