AI-manipulated article photos
Summary: 01riot reported an issue with a purchase of model cars, stating the images in the listing were manipulated using AI to depict non-existent models. They contacted the seller, who initially claimed some models were not sent and suggested they would be shipped. petersmodellbahnstuebchen advised opening a claim for 'item not as described.' The seller later accepted a return and refunded 01riot, resolving the issue without needing eBay intervention. Discussions included concerns about AI-manipulated images misleading buyers and potential future challenges.
Hello,
I had bought a lot of older model cars. In the item photos, models were shown that I found extremely interesting, but they were ultimately not included like that and do not actually exist either.
The photos were apparently manipulated using AI, and completely new models were created in the process.
I don't know whether this has anything to do with the oh-so-great AI listing tools, but that is an absolute no-go!!!
I have already contacted the seller and am still waiting for a response.
If the seller refuses to see reason, would there be any chance of buyer protection?
Image 1 shows the first image of the original listing.
In image 2, the manipulated and invented models are marked.
Image 3 shows the delivered models.
stubenkram
·2 weeks ago · EditedHello, @01riot I'm glad for you that things turned out well.
The same thing you've already done here, I'd say: Send two pictures that show the item being purchased on the manipulated sales image and in a photo of yours for comparison. In a return case with the reason that the item doesn't match the description, you'll probably win, even if nobody looks at these pictures.
Yes....it makes it much easier to deceive buyers. And if, for example, it's about damage that lowers the value and was made invisible in a sales image, it may end up being one person's word against another's. Difficult.
01riot
OP2 weeks agoUpdate:
The seller accepted a return without any problems and refunded everything in full as well.
So everything could be sorted out without eBay, luckily.
voli-maus
·2 weeks agoThat's good, @01riot .
Thanks a lot for your feedback. ☺️
lidor3073
·3 weeks agoI took a look at the photos and marked what looks different.
voli-maus
·3 weeks ago · EditedHey @01riot ,
Could you name the article numbers?
01riot
OP3 weeks ago · EditedItem number: 188802103567
The seller responded and said that he may not have included all the models and would send me the rest on Monday.
I’ll wait and see a bit longer, but somehow all the pictures look very strange, especially the first one.
I also ran them through the AI detector from zeroGPT and they were classified as AI-generated.
Just as an example, this strange red vehicle in the first image. The rear obviously comes from the large truck (image 3, back row), but where does the front come from? Same with the fire engine.
01riot
OP3 weeks agoThe seller said that he used AI to remove the background, but not eBay’s.
I’m therefore going to wait and see for now.
Still, I think it’s pretty wild and misleading to me.
Maybe eBay should introduce some kind of review so that AI-generated images can’t be used for listings.
perfect-sally
·3 weeks agoAI images may also be used on other platforms, but they must be clearly labeled as AI images.
stubenkram
·3 weeks ago@01riot The listing does not mention how many model cars were sold in this lot. Just counting them is hard enough on these comparison photos, but it seems to be 25 vehicles each?
What definitely won’t work is the "repainting" using AI or assembling new models that don’t actually exist in real life.
Hardly. They probably won’t even look at these pictures. And even if they do, they could only identify that with little certainty, just like me. 😉 Why did you arrange the vehicles in a completely different layout in the photo you made for comparison? It’s basically a find-and-puzzle picture. If you can draw arrows, then couldn’t you also number the vehicles in both pictures?
That way it’s not clear which cars are completely missing or were manipulated by AI. You also seem to have received vehicles that aren’t visible in the listing photo?
01riot
OP2 weeks agoI had taken the photo right after unpacking it and didn’t first look at the arrangement in the listing photos, and since I had already had certain models in mind beforehand, I knew which ones to look for, and those were exactly the ones I marked. ^^
When I looked more closely at the pictures, I then noticed the inconsistencies.
In principle, all the models were shown in the rest of the pictures in the listing, only in the first one were there these massive differences.
Since with lots the arrangement or the models in the individual listing images can often change too, I didn’t think anything of it.
The pictures were misleading nonetheless, and that was exactly my problem. What do you do if a seller digs in their heels and the eBay staff don’t get it?
In general, that can definitely still become problematic, the better an AI gets at image editing or image manipulation.
petersmodellbahnstuebchen
·3 weeks agoHi @01riot
if that’s the case, as you write, then just open a case, reason: item not as described.
Kind regards from the Baltic Sea
Peter
petersmodellbahnstuebchen
·3 weeks agoHi @01riot
just to add: Please state the item number once.
Best wishes from the Baltic Sea
Peter
01riot
OP3 weeks ago · EditedThe problem is, whether the people handling the case will also recognize that...?
Article number: 188802103567
petersmodellbahnstuebchen
·3 weeks agoHi @01riot
what kind of problem???
Open a case, then you'll see what comes out of it. If you don't, you'll never find out.