Combined shipping: requesting help from eBay staff
Summary: alter_mommark describes his difficulties with a seller who, after the purchase of three processors, does not respond to inquiries about combined shipping. He asks for support from an eBay employee because he fears high shipping costs. perfect-sally points out that it should be clarified before the purchase whether combined shipping is offered, and that an eBay employee cannot be contacted. sunrise1605 explains possible reasons for the lack of combined shipping and gives practical tips. In the end, alter_mommark receives an adjusted invoice from the seller, but without any explanation for the delays.
Hello everyone,
I bought 3 items (Intel processors) and the seller unfortunately isn’t responding to my messages about combined shipping.
It was the same in the past too; last time he finally sent me an adjusted invoice and I was able to pay.
My request would be that an eBay employee contacts this seller and asks him to please FINALLY send me an adjusted invoice, just like last time.
I don’t feel like paying around 18 euros for shipping instead of just around 6 euros once. I also seriously doubt that if I pay, he’ll send them in 3 packages...
Many thanks in advance.
elke@ebay
·2 weeks agoHello @alter_mommark , thank you very much for your post. Your seller can also offer you a shipping discount retroactively if combined shipping doesn’t work out. Feel free to reach out again if the seller does not get back to you within three days. However, combined shipping is always voluntary and does not have to be offered by the respective seller; we at eBay have no influence over that.
@perfect-sally thank you very much for the tag.
Kind regards
Elke
alter_mommark
OP2 weeks agoThanks a lot Elke for the info. I’ll wait and see, maybe he’ll still get in touch. From what I’ve seen, there are others who have their fair share of problems with this seller too. Apparently he doesn’t reply to any emails, unfortunately. People...
alter_mommark
OP2 weeks ago · EditedHe has since sent me an adjusted invoice, and I paid right away.
I never got a response to my questions to him, just like last time.
perfect-sally
·2 weeks agoDoes VK even offer combined shipping? Is that visible in their listings? There is no entitlement to combined shipping!
And eBay also doesn’t offer assisted buying or selling and doesn’t contact every buyer or seller who doesn’t respond; they simply don’t have enough staff for that.
And it’s always a good idea to ask about combined shipping BEFORE buying.
alter_mommark
OP2 weeks ago · EditedYeah, how are you supposed to find that out if the seller doesn't reply? The last time I bought something from him, he also sent me an adjusted invoice, so it does work... If I pay 18 euros now and he sends me ONE package with 3 CPU's, I won't get the 12 euros extra I paid for shipping back either.
An employee should just message the seller once, that's all I'm asking. Maybe then he'll finally respond like he did last time. What's the deal with the phrase "assisted buying" anyway? Seriously?
perfect-sally
·2 weeks agoI’m happy to give that back too! Making such a huge fuss over little things you can’t even sort out yourself!
But if you think so, I’ll tag the eBay employee. She needs the item numbers for that.
@elke@ebay please help with guided buying, many thanks ;)
alter_mommark
OP2 weeks agoHow am I supposed to solve the problem if the seller doesn't reply? Make a huge deal out of it? Come back down to earth!
That was just a PLEASE from me, nothing more! Why are you actually being so aggressive in your wording?
perfect-sally
·2 weeks agoAs I said, you ask BEFORE making a purchase. And if the seller doesn’t reply, then you just pay. And if they then send 3 packages, that’s fine. If they only send 1 and pocket the shipping costs, then they get a соответствing review. There’s no need to involve God-knows-who if you can’t handle it. You deal with such trivialities by taking the appropriate action yourself.
alter_mommark
OP2 weeks ago · EditedThat's your opinion, calm down a bit, why so aggressive?
The Ebay forum is hardly the place to vent your frustration.
Could also be a bit friendlier. Tone makes the music!
The forum is there to get help.
Are you now deciding what users are allowed to ask here or not? Hardly.
Unbelievable what's going on here...
sunrise1605
·2 weeks agoBut you still haven’t answered the question of whether it’s clear from the listing that combined shipping is even offered?