Package shipped, but no tracking available | Buy

mara_1607 · 2026-02-18T12:42:54.578000Z

Hello everyone,on Monday I sent off a parcel, for which I was provided with a shipping label or the QR code by eBay.The system at the branch then had a problem reading the QR code and spat out info saying “already used/data does not match”.I then canceled the first shipping label and created a new one right away, unfortunately with the same problem.The lady at the branch then manually accepted the parcel and issued me a hand receipt for the drop-off, with a stamp, the date of acceptance, and the recipient’s details.My problem now is that the tracking still shows the status “shipment electronically announced”.The buyer is now naturally threatening to cancel the purchase.Unfortunately, I’m worried that they will do that too if the parcel arrives with them, since no delivery was ever recorded in the eBay system.eBay customer service only replied briefly once yesterday and didn’t understand my problem. After my response with more information and photos of the drop-off receipt, there was simply no further reply.A DHL trace request can only be submitted after a few days anyway and will probably only be processed in a few weeks; by then the buyer will have long since reported “non-delivery”.I very much hope that someone here has had the same problem and can help me here.Kind regardsMara

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Package shipped, but no tracking available | Buy | eBay Germany