Return - Problem with the refund | Buy

jennifemlle_18 · 2026-05-04T12:35:27.104000Z

Good day! I just received the following email from eBay: Hello ...,You have initiated a return request but apparently haven't sent back the item yet. Please send the item back by May 6th. Shipping instructions can be found in the return details.We will issue the refund as soon as DHL has scanned the item.If the item is not sent back by the specified date, this return request will be closed and no refund will be issued. I have already sent the item back; the item has already been scanned by DHL.I suspect that the scanning of the return by DHL was not registered because I did not use the QR code initially provided by eBay, as it was invalid.Instead, I used the shipping label that eBay sent me afterwards by email.See here:Solved: Subject: DHL QR Code invalid - eBay Germany Community Could you please look into the case so that I can really get my money back? Best regards

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Return - Problem with the refund | Buy | eBay Germany