Hello dear community and dear eBay team,I need your advice or ideally the help of a moderator for a somewhat tricky situation, since phone support can no longer step in.I bought tech equipment from a commercial seller. Unfortunately, a specific technical detail, the transmit power on a certain frequency band, did not match the description. The rest of the device was flawless.I probably requested the return just after the regular deadline. Since there was no agreement at first, I opened a case...

Hello @jannickpvp, if the seller proves to us that he has refunded the amount, he can submit a request for a fee refund. Since the return was closed through our system and he won the payment dispute, there is no automatic refund through our system. It does not see any need for a refund, as no system refund will take place. This means he has to initiate it manually and prove that he has refunded it. Best regards Yasmin

Return received by commercial seller, but without refund | Buy

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Return received by commercial seller, but without refund | Buy | eBay Germany