Partial refund without consent. Is the seller exploiting the system? | Buy

samsung-7366 · 2026-05-18T10:25:04.985000Z

Hello everyone,I bid on a Pokemon ETB (used) as a gift. There were no visible signs of damage in the photos. The box arrived wrapped in two plastic bags and tape. I was a bit skeptical and recorded this, and two clear signs of damage became visible when opening it, which were not visible in the photo or description; I can't say whether they were caused during transport or were already there before.Of course I contacted the seller right away; he said the box was not damaged, but he doesn't want to take the box back because he says the ETB doesn't fit in any box, so the bags were his only way to package it.Through the eBay function (item not as described), I wanted a refund. He offered me €0.01. Naturally I declined.After that, I had to wait a few days until I could contact support, but I had to go abroad for work.Well, the seller contacted support on his end and just under a third was transferred to me without my consent.I had already made it clear to him that the item is unusable for me, it's too damaged, you can't give something like that as a gift to anyone.Now, in principle, the money was sent without my consent and is already in my account.The case was closed, he didn't like my review and basically portrayed me as stupid and he wants to contact support to have the review deleted.Can I still do anything about this, or does it mean tough luck?Thanks

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Partial refund without consent. Is the seller exploiting the system? | Buy | eBay Germany