Seller assumes no warranty

Question

Hello,I made a purchase from a commercial seller. After about 3 months, the item was defective, and the seller says that I should contact Microsoft (the manufacturer). That doesn't work, because Microsoft says that there is no longer any warranty. After many attempts and messages to the seller, he now isn't responding at all anymore. eBay promised twice over the phone to take care of the problem - but each time without success or any feedback.

raffke2012 · Accepted Answer

Hello,you should assert your rights in writing. Warranty claim (notice of defects) Sender:[First name Last name][Street House number][ZIP City][Email address][Phone number] Recipient:[Name of dealer/company][Street House number][ZIP City] [Place, date] Subject: Warranty / notice of defects – [Product name] - Purchase from [date] Dear Sir or Madam,  on [date of purchase] I purchased [exact description of the product, if applicable item number] from you for...