Seller is not responding
Summary: auktion..beendet reports that an ordered air conditioner arrived damaged and was refused upon delivery. A replacement package with power cables was delivered instead of the correct item, and the seller is not responding to complaints. perfect-sally notes that by refusing acceptance, buyer protection may have expired, and advises waiting for PayPal’s decision. samantha@ebay confirms that the case now has to be handled through PayPal, since buyer protection through the platform no longer applies.
Hello, I ordered an air conditioner in June, which then arrived defective 4 weeks later.
I refused the delivery and contacted the seller. It was clearly damage in transit.
Now, another 4 weeks later, I was delivered a small package with a few power cables. When I complained about this, the seller stopped responding altogether. How do I get my money back? I also made a report to Paypal. If this ordeal would finally be over, I could buy somewhere else.
Order no. 271477477445
auktion..beendet
OP1 month agoBest. Nr. 271477477445
samantha@ebay
·1 month agoHello @auktion..beendet
It is just as @perfect-sally already wrote. Wait and see how things go with PayPal.
Since you no longer have buyer protection with us, informing the payment service provider was exactly the right step.
Best regards
Samantha
perfect-sally
·1 month agoOh no, unfortunately you handled it completely wrong and, by refusing acceptance, may have forfeited your buyer protection!
If you refused to accept it, how do you know about the defect? You should report transport damage immediately to the delivery driver and the parcel service!
And if you’ve already involved PayPal, you have to wait until they decide, because then eBay is out of it.
auktion..beendet
OP1 month agoI refused it right away with the parcel delivery driver because the packaging was visibly deformed. The bent cooling fins were also visible through the torn-open packaging. The carrier took a photo, and I did too. Unfortunately, I can't attach it here
perfect-sally
·1 month agoOkay, but did you file a complaint with the parcel service?
Please send the item number, and an eBay staff member will look into it and then get back to you here.
@samantha@ebay would you be so kind? Thank you very much
auktion..beendet
OP1 month agoBest. Nr. 271477477445