Hello, I bought a phone here on eBay and the seller replied after the purchase, then he shipped the item but didn’t enter the tracking number in the system even though it’s going to a Packstation. I asked the seller by message whether he had a tracking number for me, since it’s going to a DHL Packstation, and he hasn’t replied to my message. It’s been 2 days since I asked the question, should I open a case?(I bought this on 13/8.)

@alexmai_7230 wrote:Hello Steffi, unfortunately nothing has happened yet, it seems like I’ll have to open the case soon. Too bad that nothing has happened yet 😕 @alexmai_7230 If you still don’t get a response from the seller and there is also no proof of shipment, the next sensible step would actually be to open a case for an item not received 🛠️. That way, our customer service can review the whole thing officially and support you as best as possible ✅.You can find the function in y...

Seller does not respond to messages | Buy

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Seller does not respond to messages | Buy | eBay Germany