Hello dear community,I bought an electrical device from a commercial Ebay seller in February 2025. It no longer works.Since the purchase was less than 12 months ago, I would like to assert my warranty rights in accordance with §§ 437 ff. BGB and have contacted the seller several times since July 2025. I received no response.So far, the result is that I’m left with my money and the broken product, and I can’t even warn the eBay community about this seller because the rating period has expired. Su...

Hey @mattwann_8 if buyer protection on Ebay and / or your payment provider has already expired, you have to enforce your warranty claims against the seller under civil law. Since I don't know the product or the seller, unfortunately I can't write anything more about it. Except that if the seller is abroad, then it becomes difficult to enforce the BGB.

Seller does not respond in the event of a warranty claim | Buy

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Seller does not respond in the event of a warranty claim | Buy | eBay Germany