Seller violates German law (warranty) and eBay supports this and ignores it | Buy

der_preis_ist_heiss24 · 2026-05-04T17:24:59.414000Z

Good day,I bought a refurbished 3D printer. Under German law, this has a 12-month warranty. After about 9 months, I had technical defects. The seller sent me replacement parts several times, which I installed properly according to the instructions. The error could not be corrected in this way several times. I then wanted a repair or a withdrawal from the purchase contract. The seller argues in content with "bad luck" and always points to buyer protection, that 30 days have already passed, which is not my point. Or also that for them a refund was only possible within 3 months. There is never any mention of a repair or similar. Ebay initially promised me support: " Thank you for informing us that your seller has ignored your warranty right, I'm happy to help you. I have read all the messages between you and the seller carefully. I have already found that you are completely right to benefit from your 2-year warranty right. That's why I have written to your seller for you and asked him to contact you immediately to enable you to return the item 395596780913 and then arrange a full refund for you or send you a replacement." and has also ignored me since then (since 02/17/2026)! or on 03/10, I got a brief message again that the seller was contacted and if in doubt, I should hire a lawyer. Ebay as a platform operator apparently has no interest in issuing a warning to a seller who circumvents German law, or in consequence, blocking them if they do not comply with the law?Case number: SR# 1-503511120262

Discussions

Seller violates German law (warranty) and eBay supports this and ignores it | Buy | eBay Germany