Sales limit for old accounts

Question

I have had my shop on Ebay since 2021. Recently, a customer complained that she can't order 5 items from me. I checked it and in the shopping cart the message actually appears "You are currently the highest bidder or have purchased the maximum allowable number of items from this seller in the last ten days." I pay huge amounts for advertising on eBay so that my sales are restricted? What kind of harassment is this again? Best regards

perfect-sally · Accepted Answer

And are you absolutely sure it's not because of your settings when buyers can only purchase a limited quantity from you?