Seller's failure to issue a refund

Question

I requested a return, but the seller offered me a partial refund, which I accepted. Five days later, however, the seller still has not issued me a refund. I need eBay's intervention. How can I request eBay's intervention? Please provide a detailed explanation. Thank you.

elke@ebay · Accepted Answer

Hello @ala2200 ,   Thank you very much for your post. I have just initiated the partial refund agreed with your seller to your original payment method.   @perfect-sally thanks for flagging this.   Best regards Elke