Why does eBay delete factual reviews from extremely insulting sellers?

Question

I bought a product and received insulting emails from the seller. I also received fewer books than stated in the listing. So the seller even cheated me. eBay deleted a factual review. I contacted eBay by phone and asked for my review to be reinstated. This was assured to me within 48 hours. After 70 hours, nothing has happened.

gockel007_de · Accepted Answer

Hello @maria-hilfberg,there are a whole lot of reasons why ebay deletes feedback. A lot of them are listed on the following help page: https://www.ebay.de/help/policies/feedback-policies/grundsatz-zu-bewertungen?id=4208 Since you didn’t give any further details, it’s hard to tell why your feedback was deleted now.And once feedback has been deleted, ebay won’t restore it, no matter what they may have promised you on the phone.