On June 29, 2025, I bought Britta water filters 6x BRITA MAXTRA PRO All-In-1–Brita. The product is a fake. The filter has no effect at all, the water tastes sour after filtering. I then examined the filter, and loose particles had already come out of the filter into the pitcher. I opened and examined all six filters in the pack, all with the same result. I asked the seller three times for a response. The automated reply comes: »let us checklet us check«. After that, nothing else happen...

Hello @step68monnem well, first of all you can send the item back by opening a case with the reason "Item does not match the description".You will then get a refund of the purchase price and a return label from the seller.That is one side of it.The other option would be for you to report the seller to the consumer protection agency and present the filters as evidence.If it really turns out to be a cheap Chinese counterfeit, that can mean a lot of trouble for the seller!Personally...

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