Hello everyone,it's nice that there is at least an additional way to communicate here, because apparently you can't contact Ebay by email at all? The problem: On 3/2/2026 I bought an item from a commercial seller. The transaction went smoothly, but there was no invoice included with the item and it also didn't arrive electronically afterward. So I contacted the seller via Ebay on 3/1 and asked for the invoice, but received no reply.Since then, I've now called Ebay customer service four(!) t...

Issue: On 3/2/2026 I bought an item from a commercial seller. The transaction went smoothly, but there was no invoice included with the item and it also didn’t arrive electronically afterwards. So I messaged the seller on 3/1 via Ebay and asked for the invoice, but didn’t receive any reply.I have since called Ebay customer service four(!) times, without anything moving at all. I don’t see that you have a business account here. And therefore you have no entitlement at all to a proper invoice...

What to do if phone support doesn’t help? | Buy

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What to do if phone support doesn’t help? | Buy | eBay Germany