Members help members

Created May 6, 2026

46 members

5967 discussions

Questions from our most experienced and active eBay members, the mentors and the eBay Community Team, are answered here.

de-logistic
VAT identification number is missing or incorrect
Hello I have registered a new eBay account and now I am getting a message from eBay that the account will be restricted because my VAT number is not stored or is not quite correct. I have stored my VAT number and it is correct too....checked it again just to be sure. I don't know where I should turn....contacting eBay leads to nothing Please let me know what I can do or how I can contact eBay properly and not just through a bot Kind regards Orhan de-logistic
5 days agolast reply 40 minutes ago
11
ratebe
Auction end
Hello, how can you change the settings to see the time when the offer ends? Right now you can only see the remaining time :-(
2 hours agolast reply 1 hour ago
10
klickiandfamily
I do not receive the purchase price paid by the buyer
The buyer had specified a post office branch as the shipping address. When I wanted to print the shipping label, I got a message saying that I couldn’t ship to the post office branch. So then I had the item shipped via a postal service provider. The buyer sent me a message saying that the item arrived undamaged. I’m not getting any information from eBay about how I can get my money. What can I do?
1 hour agolast reply 1 hour ago
1
frettchen183_2
Error message when sending the purchase process
Good evening, when I want to send the checkout process for two auctioned items, I get this error message:

However, both items are still listed as "not paid" in the overview. Where could the error be? Regards Mathias
5 hours agolast reply 2 hours ago
6
randolpdahlman-0
Delivery to an eBay pickup station offered by eBay failed.
My ordered item was supposed to be delivered to the next parcel station 216 in Munich, without any special oversize. This did not work; neither the buyer nor the seller is to blame. The seller is lodging a complaint with DHL and the buyer with eBay so that the listing can be removed from the outdated pickup station. Is this possible here? The customer support AI was totally incompetent. Best regards
11 hours agolast reply 3 hours ago
5
jatho-2795
Sale of a lens
I have listed a lens for sale and received an offer from a seller. I can also find the message on eBay, but I can't contact the buyer to let them know that I'd like to accept the offer. The lens is still actively listed.
4 hours agolast reply 3 hours ago
3
konfusestapir
eBay ignores scam and buyer protection
I recently became the victim of a scam I had been unaware of until then. After the purchase, the seller entered a tracking number for a letter and later changed it (after the actual delivery) to a UPS tracking number. The item number is 407035718978 The purchase could therefore neither be canceled nor the delivery tracked. The delivery was made to the same postal code, but according to UPS it was received by a different person. eBay apparently considers the same city sufficient proof of shipment. At the same time, the same seller is verifiably ripping off dozens of other buyers, as can be seen from the reviews. A large portion of the reviews is still being deleted. The case that was opened was decided against me because of the fake and dubious tracking number. The appeal as well. I am shocked that eBay tolerates buyer protection - and even worse - such an obvious scam in which dozens or even more buyers and customers are being harmed. I hope that the matter will still be pursued somehow.
yesterday at 11:59 AMlast reply 3 hours ago
8
republikam77
WHERE ARE MY MONEY
I SHOULD HAVE 400 EURO BY NOW ON MY BANK CONTO AND MONEY SOMEHOW STANGE DISAPEAR 100 20 0EURO AND I GET ONLY ONCE 14 EURO SO WHERE ARE MY MONEY WHO TOOK IT TO RETURN ASAP
7 hours agolast reply 3 hours ago
5
texana88
Buyer is no longer responding
Buyer claims not to have received the item despite verifiable delivery by DHL with tracking and has opened a request on eBay claiming not to have received the item I wrote to him that DHL delivered it according to the tracking, but now he is no longer responding to it
4 hours agolast reply 4 hours ago
5
steida-0
Ship problem
Hello, I'm trying to order an item from Bulgaria, but the website says they don't ship to my country! I contacted the seller and he said they ship throughout the European Union. How can I order?
4 hours agolast reply 4 hours ago
2
ma_431190
Nintendo Switch 2 console not delivered and customer service isn't helping!
I bought a Nintendo Switch 2 console Pokemon Reisen A-Z last month, it was an unbeatable price, at least that’s what I thought, until I read the negative reviews saying that the seller does not ship Nintendo Switch 2 consoles and the money is gone! Even customer service doesn’t help and closes the case in the seller’s favor, so the fake shop seller keeps the buyer’s money, meaning my money. But I have eBay buyer protection, so I’m covered, and still I don’t get my money back! The seller claims that he shipped the console (based in Germany); it’s supposedly being shipped from Italy via France to Hamburg and then on to me in 24340 Eckernförde, completely illogical, with FedEx, and it’s also supposed to have arrived with me and a fake delivery person was even listed! Maybe you as a community can help here. You can’t even appeal the closure of the case! Kind regards Mario M.
7 hours agolast reply 4 hours ago
9
einser_bmw
Incorrect price at checkout
Hello, I bought an item from the US from Germany using a best offer. Now the agreed price is shown in purchases, and when I want to pay, a different (higher) price is shown. But all prices are shown in dollars. What can I do? The seller also has no way to change anything. Many thanks in advance for the help. Note: Item number: 298492443912 My best offer of 75USD item price was accepted and is shown that way in my purchases. When I want to pay, 80USD is shown as the item price. Shipping costs and customs are listed separately as usual. Can someone here (maybe also a staff member) help?
7 hours agolast reply 5 hours ago
9

VAT identification number is missing or incorrect

Auction end

I do not receive the purchase price paid by the buyer

Error message when sending the purchase process

Delivery to an eBay pickup station offered by eBay failed.

Sale of a lens

eBay ignores scam and buyer protection

WHERE ARE MY MONEY

Buyer is no longer responding

Ship problem

Nintendo Switch 2 console not delivered and customer service isn't helping!

Incorrect price at checkout