Review of a decision, objection | Members help members

anderl1313 · 2026-07-04T13:25:03.001718Z

Hello! I am deeply upset about a decision by eBay. I bought a jacket under false information. The size was stated incorrectly, so it was too big for me. The seller agreed to take the jacket back. During the return shipment via Hermes, there was a significant delay. In the meantime, my case was closed by eBay without any further inquiry. After I sent another response, I received a call from eBay. I was promised an extension of the clarification period. Even during this time, the item did not arrive. Only a few days later, the parcel then reached ME again, and the seller refused to accept the parcel! Now all I hear from eBay is that the case has already been closed and I can do nothing more! Why am I being punished in this case? I did nothing wrong! Added to that, Hermes mistakenly sent a parcel that was posted at the same time, a return to Amazon, to the eBay seller of the jacket. She accepted the parcel, but did not send it back to me. I therefore had to pay the invoice at Amazon, since the return of the goods never arrived at Amazon. I am thus being punished twice. I do not agree with eBay's decision and think that there must be someone for this who can make a decision at a higher level.

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