2 orders from the customer in the same package (problem?!?! ) | Members help members

gamesorder · 2025-10-23T06:21:18.913000Z

Good morning everyone, has anyone had experience with the above topic?How does buyer protection work when 2 separate orders (same customer / user) are sent in one package and the buyer claims that only one shipment arrived, or reports an item not received, regarding the 2nd item, which was in the package (since it was sent together)?How is buyer protection handled in such cases?Does it make a difference if it was previously agreed with the customer that both items would be sent together in one package?Thanks and best regards

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2 orders from the customer in the same package (problem?!?! ) | Members help members | eBay Germany