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Triple shipping charges applied
Summary: el_caktus expressed frustration over being charged three times for shipping a sold item on eBay without receiving any shipping labels. They received a notification from eBay acknowledging the issue but have not heard further and are unable to reach customer support. turbotuentchen suggested canceling the unused shipping labels through eBay's seller hub to resolve the issue.
Hello, I’m already a bit annoyed.
I sold an item. I wanted to pay for the shipping through eBay. I did that 3 times. And got an error message 3 times. But no label.
At some point, I noticed that the shipping had been charged 3 times.
I also received an email from eBay. Saying that they had noticed it, and that they were on it.
Since then I haven’t heard anything else. I can’t reach anyone. It’s always the lousy AI. I don’t know any email address. To the one(s) I wrote to. No reply came.
Can someone please tell me how I can contact eBay personally. Or how I can get my money back.
I’d be happy if someone could help me.
Thanks and
Regards
turbotuentchen
Mentor3 weeks ago · EditedHello, if the shipping labels haven't been used, can you cancel them
>Orders > Shipping labels
Direct link:
https://www.ebay.de/ship/labels/seller-hub