Pickup code is not accepted | Members help members

mopped3051 · 2026-03-29T20:37:56.125000Z

Hello.Problem with collecting two items bought together. Both pickup codes were scanned by the seller at pickup and apparently also accepted by the system.But as the buyer, several hours later, I now only see one of the two items as "picked up"; the other is still open. I contacted the seller, who confirmed the problem, and sent her both codes via eBay.One pickup code is (again?) not being accepted, while the other one for the item that was already confirmed is.It wouldn’t be a problem now if I could confirm receipt / pickup myself, but that doesn’t work either in the app or on the PC (no option for it), even though that is described in the help.In the app I can generate a (new?) pickup code, which I’ve now done. The code is different. I’ve sent it to the seller now, but haven’t heard back yet.So what is going wrong there??

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Pickup code is not accepted | Members help members | eBay Germany