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Pickup of a sold item is not being recorded despite entering the pickup code
Summary: gastophon reports an issue with eBay where a sale is still listed as "not picked up," despite confirming the pickup. They express frustration with eBay's customer service, noting that their AI responses aren't helpful. meinehexe11 suggests waiting for eBay to automatically delete sales after 90 days and mentions contacting customer service via eBay's website or phone. petersmodellbahnstuebchen offers a tip to type "employee" or "callback" to the chatbot to reach a human representative. gastophon also mentions issues with receiving payment for the item.
... one of my sales is still listed as not picked up in the list of sales, despite entering the pickup code. If I click “Confirm pickup” for this sale in the list, for the past 3 months now it says “Pickup confirmed - The status update on the “Purchase details” page is delayed.” But the item is still shown as to be shipped.
Of course, the AI can NOT help me with this (...) and I’m going around in circles... is there even a real human at eBay anymore who can fix this problem?
Thanks!
gastophon
OP1 month ago... thanks!
So it's probably another bug at ebay... on 09/09/2026 the full 3 months will be up. I'm curious...
In your experience, is there still any way at all to communicate with a real human being at ebay? I've had the situation more than once now that my questions couldn't even remotely be answered by the AI. In principle, the AI only answers the questions that you can also read up on in the forum or in the help itself. Beyond that, the ebay service basically ceases entirely... is that what it's going to be for the future?...
meinehexe11
Mentor1 month agoHi there. After 90 days, eBay deletes the sales. Then the problem should solve itself.
gastophon
OP1 month ago... thanks!
So it's probably just another bug on eBay... on 09/09/2026 the 3 months will be completely up. I'm curious...
In your experience, is there still even the possibility of communicating with a real human being at eBay? I've already had the situation more than once that my questions couldn't even remotely be answered by the AI. The AI basically only answers the questions you can also read up on in the forum or in the help itself. Beyond that, eBay support basically ceases to exist altogether... is that supposed to be it for the future?...
meinehexe11
Mentor1 month agoNext time you could try it here. But I don't know where you'll end up in the end.
https://www.ebay.de/help/account/contacting-ebay-customer-service/erreichen-sie-den-ebaykundenservice?id=4379&st=3&pos=1&query=So%20erreichen%20Sie%20den%20eBay-Kundenservice&intent=kontakt%20ebay&lucenceai=lucenceai&docId=HELP1326
In the eBay legal notice there should be a phone number, and then a customer service representative will also be on the phone (I hope).
gastophon
OP1 month ago...thanks again. I'm afraid the money still hasn't been paid out to me either... on my transaction page there's only a button for this item that says "This is how you receive your money." When I click on it, I get to a general customer service page (...).
petersmodellbahnstuebchen
Mentor1 month agoHi @gastophon
if you write "employee" or "callback" in the help chat bot, if necessary several times, you will usually also get a call from service.
In my experience, though, you get more support here in the forum.
Best regards from the Baltic Sea
Peter
gastophon
OP1 month agoHey,
thanks for the tip! It actually worked! I asked my question again and the AI was once again unable to answer it. Then I entered that I would like to speak with a staff member, because this "answer" was no help. After a few detours, I was then able to arrange a callback.
Thanks!
petersmodellbahnstuebchen
Mentor1 month agoHey @meinehexe11
small correction: that's not quite right, sorry.😉
The oldest of my sales that is shown dates from 06/09/2024:
The purchase details are still only rudimentarily available.
Best wishes from the Baltic Sea
Peter