Hello,since I can't get any further with eBay Help and I can't report anything properly either, I'll try it here. I bought an item that was only available for pickup. So I bought it and arranged a time. It turned out that the seller doesn't speak German and doesn't understand eBay either. After we then managed, with a lot of gesturing, to scan the pickup code, he didn't hand over the goods to me because he hadn't received the money directly. He now has to wait 14 days and I was supposed to...

Hello @annalex375, thanks for your feedback! I have just closed the buyer protection case in your favor. The purchase amount will be refunded to your used payment method within 7 days. Best regards Verena

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Goods not handed over for collection | Members help members | eBay Germany