Account locked, no payouts | Members help members

a.buc_76 · 2025-10-28T18:25:03.475000Z

@ nina@ebay Without any reason, my seller account was suspended and, according to eBay, no information may be given about this by phone. The fact is I am waiting for €600 in payouts, but one by one my customers are now being paid out retrospectively because they are systematically demanding refunds because my account is suspended. There are refunds involved (we are talking about digital license keys) where the customers have already activated the key for 3 days, but eBay has taken the money out in the form of a refund, and eBay is spending my money here after they withheld it and did not pay it out; that is not okay All affected customers received fully functional digital products through my upfront performance.In numerous cases, there is verifiable activation / use of the keys by the buyers. A chargeback therefore constitutes an unlawful enrichment reversal (§ 812 BGB).A blanket reversal of the transaction constitutes a violation of § 280 BGB (breach of contractual ancillary obligations) and of the principle of good faith (§ 242 BGB).

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