Request for a new return label | Members help members

morteza_alm · 2026-03-13T09:18:16.588000Z

Hello, I bought an item from a private seller. Due to a problem with the item, I contacted the seller, who agreed to a return. The return label was created by eBay and the shipment was delivered to a DHL branch. The package did not reach the seller and was sent back because the seller's address (the return recipient) on the return label was incorrect. The problem is that the process is marked as “Completed” in my eBay profile and also in the seller profile. However, the item was not sent back to the recipient and the refund has not been paid out. How can I or the seller change the return status and have a label with the correct address created?

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Request for a new return label | Members help members | eBay Germany