Refund request for an item not received not confirmed | Members help members

chriplu · 2026-02-28T23:16:31.369000Z

Hello everyone, I ordered an item over a week ago, which initially took a week to be shipped, which was still okay. When the item was shipped, I noticed that I couldn't enter my ZIP code in the tracking information. When I asked about it, the seller later told me that he may have mixed up several packages. After some back and forth, I opened a case saying that the package had not arrived and requested a refund. Shortly after that, the package ended up arriving somewhere completely different. After several assurances that I would get my money back, I received the last update directly via the message on the inquiry. He had agreed to the inquiry and I should get my money back shortly.What I find confusing is that nowhere in the inquiry does it show whether it was actually confirmed. Even though the deadline is 3 business days, I have to wait until 06.03 to involve eBay, and when I check the status of the listing, it shows in red that I have to respond by 05.03.Is that normal with inquiries and do I უბრალოდ have to wait, or how should I handle this?

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Refund request for an item not received not confirmed | Members help members | eBay Germany