Buyer's details incomplete after purchase! | Members help members

customsillscom · 2026-06-08T16:32:32.045000Z

This issue cannot be solved by any Ebay member; it is more of a matter for the Ebay developers. The only problem is that Ebay is not reachable in such matters or they don't care about it.It's about the fact that the buyer's information is incomplete and the email address is not transmitted. Name, address, and phone number are listed in the purchase details.The email address is very important these days, especially when it comes to international shipments. Shipping providers such as UPS and DHL, for example, need the recipient's email address because shipment status and customs matters are sent there.With every sale, I have to separately ask the buyer for their email address. Sometimes they reply days later or often not at all. Then you're left with the mess when it comes to customs matters and you're trying desperately to reach the buyer.

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Buyer's details incomplete after purchase! | Members help members | eBay Germany