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Hello, The sale was with shipping type "DHL parcel". Now the buyer claims not to have received the item and wants a refund. How can I defend myself against this? I'm not getting any further with seller protection here somehow. Can you chat with eBay? Best, Nicole

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@stern_schnuppe82  wrote:Hello, The sale was with the shipping method "DHL parcel". Now the buyer claims they did not receive the item and is demanding their money back. How can I defend myself against this? For some reason, I can't get any further with seller protection here. Can you chat with eBay? Best, NicoleHello, next time only offer shipping with tracking; for shipments without tracking, you have no seller protection.