Apparently package disappeared | Members help members

wickerge · 2025-10-28T11:24:24.363000Z

I sold a turntable chassis.According to tracking, the package has arrived. The buyer says he did not receive the package. Hermes even told me the name of the person who accepted the package. The delivery address is a logistics company that forwards purchases in Germany to Uzbekistan; the buyer is apparently in Uzbekistan. The buyer is now demanding a full refund of the purchase price and shipping costs.I get the impression it’s a scam - how can I prevent Ebay from automatically issuing a refund?Actually, the package is insured too - if Ebay refunds it, that would be a determination that Hermes did not deliver correctly. Is there some confirmation I can take to Hermes?

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Apparently package disappeared | Members help members | eBay Germany