Offers mistakenly deleted "Policy on counterfeits" | Members help members

j.uhl70 · 2026-04-15T03:17:40.442000Z

Hello dear eBay team and community, I’m feeling a bit helpless at the moment and hope someone here can help me out.The problem is this: My listings were suddenly removed this week after they had been active for weeks with the message "Policy on counterfeit items". What makes me suspicious is the note saying that my listings were reported by a user. I received this message for every one of my listings, always with the message "Policy on counterfeit items" and "This was reported to us by a user.". For one listing, I already filed an appeal days ago, with an explanation and proof that I am the rightful owner, along with the corresponding invoices, but so far I have received no reply or response. In the item description, I specifically included several paragraphs from the start about "copyright", "EU legal situation", "product usage rights" and the note that all sales activities comply with eBay’s requirements. Even so, my listings were removed, and my assumption now of course is that either a user keeps reporting my listings over and over again (possibly a competitor, since the "Software" category is very competitive) or someone is filing the reports with multiple accounts. Months ago, eBay had already approved these exact listings as part of a review with proof and invoices. In addition, I wouldn’t have Top Seller status and 99% positive feedback with around 60 - 70 items sold per day if these were fake or anything like that. I’m asking for a review or some help, because I really want to avoid a suspension and I’m currently no longer able to make any sales, since as soon as I put a listing back online, it gets reported by a user after a short time until it is ended.Maybe the specialist department can see who is submitting the report and, if my suspicion is correct and it really is a single user, block them or prevent the report from going through. Here are the links to the listings:https://www.ebay.de/itm/147209240479https://www.ebay.de/itm/147246829386https://www.ebay.de/itm/147252161031 Sorry for the long text, I tried to describe everything as подробно and understandably as possible. Best regards

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Offers mistakenly deleted "Policy on counterfeits" | Members help members | eBay Germany