Acceptance refused without prior notice | Members help members

paradigma68 · 2025-09-18T18:16:22.144000Z

Hello everyone, I sold sandals at the beginning of September and shipped them right away with Hermes after payment. They arrived with the buyer two days later too, since I generally only ship with tracking. And today I received this package back via Hermes completely unexpectedly with the note "refused acceptance". No previous message from the buyer or anything like that. I’ve never had anything like this before. Can someone tell me how to act as a private seller?I’ve just sent a message to the buyer and asked for some info, but since I hadn’t heard anything before either, I’m not sure I’ll hear anything from them now. Thanks in advance!

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Acceptance refused without prior notice | Members help members | eBay Germany