Item declared as new but used = fraud eBay doesn't respond!

Question

Hello,I bought an iPhone 14 Pro as a "new device" in May 2025. After a completely normal workday, the SIM card no longer worked. My first reaction = naturally restart it, but that didn’t help. Long story short, I tried everything I could think of; swapping the card, another phone, etc.Then I contacted Apple Support - the result was that the iPhone has a hardware defect and it was determined that the phone had already been activated 2 years ago and therefore the warranty had also expired 1 year a...

perfect-sally · Accepted Answer

Ebay has a legal notice where you can find contact options! But customer service can and will not help you because you are way beyond buyer protection. Ebay has no means to sanction the seller in any way because of that.And eBay is not responsible for your consumer rights; those have to be enforced yourself and, if necessary, with legal assistance. Likewise, eBay is not responsible for fraud after such a long time; that’s what the investigative authorities are for.