Item arrived, ticket open, payout not possible | Members help members

dungv17 · 2026-07-06T17:36:10.892211Z

Hello, The buyer opened a ticket because the item had not arrived, after which I updated the tracking and the item was supposedly delivered to a neighbor.The buyer said he didn’t get anything from the neighbor at all. However, the ticket is still open, and I can’t cash out my money. I contacted the buyer; he said he doesn’t know what he should do and that it’s not my problem anymore because I’ve done my part. Still, he has to open a ticket to ask for help.What should I do now?

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Item arrived, ticket open, payout not possible | Members help members | eBay Germany