Item disappeared at DHL | Members help members

lc-kjh · 2026-06-26T06:58:06.755386Z

A buyer did not receive an item because it disappeared at DHL. Now, of course, there is a dispute case.The dispute case has now also, understandably, been decided in favor of the buyer.As the seller, however, I am not aware of any fault on my part. On eBay’s advice, I chose DHL as the shipping company, booked and paid for shipping with DHL through eBay. I properly equipped the package with the shipping label provided by DHL and handed it over at a DHL branch for onward transport. According to DHL tracking, the package has been stuck somewhere in the DHL branch since pickup. No onward transport is documented here. Since the creation of an inquiry request at DHL, DHL has requested some data from me on 12/06/2026 (bank details, value of the device and serial no. etc.), which I also sent to DHL. Since then, there has been no further information from DHL. Even repeated inquiries by email went unanswered. Now, however, I am supposed to pay for the damage caused by DHL. That is completely contrary to my understanding. eBay buyer protection is all well and good. But what about seller protection? It seems to me as if I, as the seller, have no rights, and I will, on my part, bring legal counsel into the dispute case.

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