Item defective after being put into use - no returns? | Members help members

nkteko · 2025-12-15T16:57:51.775000Z

Hello,I probably acted too hastily again:The buyer writes (Google translation): "Hello, after using the locomotive on my track, it stopped and can no longer be started; only the lights still work. I am requesting a return. Kind regards." I am a private seller and have excluded returns.After I accepted the return (eBay doesn't leave you much of a choice - refund or return, and unlike before, eBay also no longer bothers to check the buyer's reason) I later read on the help pages that a return is not possible if the item was used.What is the actual situation in this case? And can I still get out of it somehow?Many thanks for any feedback.

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Item defective after being put into use - no returns? | Members help members | eBay Germany