Dear members of the eBay Community, I have a question about the following case and would be grateful for your experience and recommendation.I shipped an item with DHL, including tracking. According to the tracking, it is clearly visible that the buyer refused to accept the delivery. The package is currently on its way back to me, but it has not yet arrived.In the meantime, the buyer has opened a case for “item not received” and claims not to have received anything. eBay now offers me t...

Hello @kraskom_2024 Please provide the item number and an eBay rep will help you further. If the package comes back, you obviously still have to refund it, but you can then deduct the shipping costs.@nina@ebay could you please take a look? Thanks 🙂 And maybe you should think about whether you are actually a private seller given the number of active listings and the amount of new goods.

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Article that was allegedly not delivered | Members help members | eBay Germany