Item purchased, item not received, how does the refund work? | Members help members

erdi_13_10 · 2026-03-13T18:25:57.251000Z

Hello community,here’s the current situation. I bought an item via “Buy It Now.” After the delivery time stated at the time of purchase, I received no notification regarding shipping.After contacting the seller via “Ebay Nachrichten,” it turned out that the item is no longer available from the seller, as it has already been sold on another platform. According to the seller, he has not received the amount I paid him and he does not know how I can get my money back.Question: how do I get my money back? Which buttons do I need to press (see image 1)?Thanks in advance

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Item purchased, item not received, how does the refund work? | Members help members | eBay Germany