I just bought a phone, paid immediately, and the seller contacted me right away to say that the phone was already gone. I can't get through via chat. How can I contact eBay so that I can get my money back sooner?Best regards, Kerstin

Hello @kerfrh-0, thank you very much for your question! If your seller has already sold the item elsewhere and therefore cannot fulfill your order, they must cancel the purchase and refund you the purchase amount. If they do not do this, you will have the option from October 30 to report an item not received. To be able to support you even better, I will contact your seller on our side and ask them to carry out the order cancellation as soon as possible. &nb...

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