Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
The item still hasn’t arrived with the buyer
I shipped an item that I bought on 06/09. The item still hasn't arrived with the buyer. The buyer isn't responding to my questions. What can I do as the seller?
4 comments
bootyooty
Mentor3 weeks ago@jamie.13092011 did you sell and ship the jeans on 6/9?
https://www.ebay.de/itm/278243370837
Well then, you shipped it as a merchandise shipment, so there’s neither tracking nor proof of delivery. If the buyer now reports an item not received, you may well lose both your money and the goods because buyer protection kicks in.
Even if the buyer responds or leaves you feedback, payment for uninsured items sometimes takes 30 days or longer
perfect-sally
Mentor3 weeks agoWhat does the tracking say?
jamie.13092011
OP3 weeks agoSent
perfect-sally
Mentor3 weeks agoThat doesn’t help you or your buyer at all! If the buyer opens a claim about an item not received, you have to refund in full, and if you don’t do it voluntarily, after a deadline eBay will step in and sort it out for you. And you get a defect on your account.
How was it shipped then?