Item is defective after a short period of use, about 40 days after delivery, how do I initiate a return? | Members help members

q-rider · 2026-01-14T11:17:18.791000Z

Artikel is defective after a short period of use, about 40 days after delivery. The stated return period of 30 days has therefore been exceeded. Messages to the seller are apparently only answered by an AI bot, contacting eBay Help fails because the return option is no longer available. The item has buyer protection - so is it protected against claims by the buyer against the merchant? Seller location in Germany, so actually statutory warranty? How do I get support from eBay Support?

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Item is defective after a short period of use, about 40 days after delivery, how do I initiate a return? | Members help members | eBay Germany