Hello everyone, I sold an item privately on this platform and sent it via DHL to the buyer the very same day. Through tracking, I could see that the item was out for delivery. I was very surprised when DHL notified me that the item could not be delivered because the buyer could not be found at the address. The package is now on its way back to me. At the same time, I contacted the buyer and expressed my confusion. He was surprised himself and sent me pictures of his address, on which a diff...

Cancel the purchase and refund it in full! Anything else will only cause more problems! And what you wrote about no returns...etc doesn't matter. The buyer did not receive the item they paid for, even if it was their own fault. That is not a return either, and you would have to accept that too if a complaint comes in.

Item could not be delivered and buyer is no longer in Germany | Members help members

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Item could not be delivered and buyer is no longer in Germany | Members help members | eBay Germany