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Item could not be delivered and is now being returned
Hello everyone,
I sold an item that could not now be delivered because the recipient could not be found.
The buyer says it was DHL's fault and wants to cancel the purchase now. If I cancel the purchase now, he will get the shipping costs refunded too and I'll be left holding the bag for the costs.
How do you solve a problem like this?
Best regards and thanks
1 comment
perfect-sally
Mentor1 month agoFirst of all, you should wait until the item is back and then refund it and deduct the shipping costs you incurred. Arrange the refund via the purchase details, because if it’s cancelled, it can only be refunded in full, as you already know.