Good day everyone,a buyer from Australia bought from me on 3 different days and paid directly each time, without me being able to create a single invoice.Now she has asked to combine the shipping. No problem, I thought, and refunded her €50 postage.However, I can no longer combine the items now in order to, for example, combine them with 1 tracking number.If I send the items out now, I risk not being able to officially provide a tracking number for 2 shipped items.Is there another way to combine...

Hello @alex.berlin.weltweit, we have now received a response from the specialist department. Unfortunately, it is not possible to change this sale retroactively to automatic combined shipping. You have already entered the 1 tracking number. Please mark the other two sales as shipped and write to your buyer that these items are also included in the parcel. If a buyer protection case is opened, please contact us again in customer service so that the combined shipping can be...

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