Item not paid for, purchase is stuck | Members help members

togoberlin · 2026-01-29T18:51:16.227000Z

I’m starting a new topic about a case already published because the problem now seems to be eBay customer service itself:An item I listed was sold on 24/12, but the buyer did not pay.https://www.ebay.de/itm/116932469075eBay asked me whether I wanted to cancel the purchase - I said no, because I assumed that would prompt the buyer to honor their purchase and pay.Unfortunately not, because nothing has happened since then, and in hindsight I know that I also can’t leave feedback for a buyer who doesn’t pay. I was advised to copy the text and photos and relist the item from scratch, because relisting was no longer possible either. That was the previous status. Now, instead, I sold the item privately. At the same time, though, I can no longer delete the item from my selling overview. There it still shows unchanged as sold and with the button: "mark as 'payment received'". And I also don’t know whether the delinquent buyer has somehow been marked.I have already called customer service twice, and both times they assured me that they would manually delete the purchase.But nothing is happening, and I have to honestly say that I’m slowly losing trust in eBay: a buyer doesn’t pay, I can’t rate them, nothing happens, and support tells me things that apparently aren’t quite true ...Does anyone have any advice, or are there eBay people here who really know their way around this and have the appropriate permissions? Thank you very much

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Item not paid for, purchase is stuck | Members help members | eBay Germany