Item not received - unable to report to eBay. | Members help members

mamabear285 · 2026-01-13T22:10:53.598000Z

I have a problem. I bought an item 6 days ago, and the item was shipped a day later. Unfortunately, I still haven’t received anything. The shipping status hasn’t changed for days. I wanted to report “Item not received” to eBay, but that’s not possible because I keep getting this message: “An inquiry cannot be opened for this item.” The stated reason “because you have already reported a dispute for this order with your payment provider” is not correct, though. I haven’t done anything so far. I would just like my money back since I didn’t receive the item. What can I do now?

Discussions

Item not received - unable to report to eBay. | Members help members | eBay Germany