Item not as described | Members help members

the_hoopster_kid · 2026-02-23T13:06:30.492000Z

Hello everyone, I’ve just got an issue with an item not as described and am hoping for constructive feedback from your side → so here’s the sequence of events as it’s happened so far. Trading card won on ebay.uk on 01/02/2026 and paid for. This card arrived on 06/02/2026 → after opening it I noticed that it is not the card as described and shown in the listing. It is a one-of-one autograph card, meaning this card exists only once, and there are definitely differences that are clearly visible in the execution of the autograph and also in areas of the jersey patch. On 06/02/2026 I opened a case straight away: item not as described.The seller then first accepted the return and then withdrew it again. So a case was opened. On 13/02, I called customer support to ask about it and was first offered 100 euros as compensation - I declined that, since the price including taxes + shipping is over €1500. The case processing was temporarily suspended until 17/02/2026 and I received confirmation by email that I would get a full refund. They would give the seller 5 days. I emailed on 17/02/2026 to ask what was going on with the refund now. In response, I was told that the processing of the case would be temporarily suspended until 22/02/2026. Today, on 23/02/2026, I spoke to customer service again on the phone and was told that anything over 500 euros has to be checked separately and that I would have to sign an affidavit. I would receive this by email, have to sign it and send it back. Then they would continue. This conversation is now over 3 hours ago, I haven’t received an email, instead I have a new status that says: The case processing was temporarily suspended until 28/02/2026 I honestly feel like I’m being messed around right now and I’m worried that I won’t get my money back, even though the item was delivered not as described. Thanks for your feedback

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